INFORMATION PRIVACY POLICY: We do not use, sell, distribute or lease your personal information to any third party or unaffiliated groups without your explicit permission, or with any companies for marketing purposes. Information you share with us will be held in a secure and private manner.
Minimum age for our products and to place an order here.
Please do not proceed with any order on our website if you are under 16, and/or are using another persons credit card. Please do not order from this website if you are buying a gift for anyone under the age of 12. Thank you.
Payment Processing
Please note that completed orders are expected to be paid for within one week, including via Paypal. Orders with declined payments will be assessed a $2 fee before the payment is attempted again. Payments for future releases may be processed at anytime before the product arrives here, including a 50% deposit for any future release that is priced $80 or higher. If you choose to cancel a model which is priced at $80 or higher then there will be a 15% cancellation fee deducted from any refund due. If you chose to substitute the cancelled model with another item then any paid deposit will be applied to the substitute item with zero cancellation fee. If that substituted item is also cancelled then the cancellation fee would become effective.
Model Defects & Shipping Damage Policies
Please inform me within 10 days of receipt of your order if there is a mistake in the contents of your box, or if there are any model defects. These issues will be rectified either by replacement of the model or part (such as small wheels) or a refund once the defective product has arrived back to us. All other issues including, but not limited to, loose or detached parts, or other issues resulting in model damage or loss, are only covered if you chose to insure your order via the shopping cart insurance 'tick box'. The Model Only insurance covers item replacement or refund (at our discretion). Postage fees are not covered by Model Only insurance. Full Order Cost insurance covers items and postage IF your order does not arrive within 30 days. This is determined using the tracking information provided by the shippers' website (UPS, USPS, or FDX).
For non-insured merchandise, Jetway Models/Top Flight Models takes no responsibility whatsoever for any broken, loose, or detached parts that may (or may not be) a result of abusive handling by the shipping carrier, customs inspections, lack of factory quality control (including poorly glued joints that might fail) or model box design. Risk of Loss: All items purchased from Top Flight Models / JetwayModels.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier except in the cases that the order was insured via the check box on our website shopping cart.
For insured orders only, evidence of damage needs to be presented either by a photo via email, or after the affected model arrives at our location. Items being returned need to be shipped here using appropriate packing material and box.
Beyond 14 days of delivery to you, there is no implied nor expressed warranty by either Top Flight Models or the manufacturers on any of the models offered on this website, including but not limited to loose antennas or glued parts that come loose.
For UPS shipments that arrive damaged, you must retain the box and the affected product and inform us within 5 days so we can initiate a claim with UPS.
Models are not returnable for 100% refund for any of the following reasons. If you do not wish to keep the item then a 20% restock fee will be deducted from any refund due once the item(s) arrive here in the same condition that they left here. Shipping costs will not be refunded.
1) Cockpit placement either too high or too low, however, crooked printing is considered a defect.
2) Missing or incorrect aircraft registration. Smudged, crooked or partial registrations are returnable.
3) Variations of the polished metal or the glossiness of the clear coat.
4) Wheels that do not touch (ie float) when the model is on a flat surface. Mostly limited to 1:200 747s.
5) Detached or loose antennas on 1:200 models. These are easily reattached with a very small amount of water-based glue. Missing antennas will be mailed to you.
6) Wheels that do not turn or rotate even if they are designed to.
7) Surface imperfections that are not visible when the model is displayed on its wheels or a stand. This includes but is not limited to, inside of wheel wells or C-17 cargo compartments, variations in the relectiveness of the clear coat, natural variations in polished metal, minute amounts of excessive glue, or very light rub marks.
8) Any issue that is not noticable under normal lighting and viewing conditions without a magnifying glass or spot lighting conditions. This includes, but is not limited to, light surface scratches that do not go through the paint, or extremely minute dark rub marks from the plastic cradle (which will come off with an eraser). Scratches over printed areas would be returnable.
Lost Orders - U.S. domestic - If your order does not arrive within 14 days after we notify you that it was sent then please let us know. We ship all U.S. orders with delivery confirmation and we keep the info on hand for 60 days. If you wait longer than 30 days to notify us then we cannot help you in locating a lost package. If the package was insured then a refund or exchange will be processed once 14 days have passed since the date that your order should have arrived at the destination. Neither the postage fee nor insurance fee will be refunded. Risk of Loss: All items purchased from Top Flight Models / JetwayModels.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier except in the cases that you chose the 5% insurance option during checkout on our website shopping cart. Orders shipped by the USPS will have up to $50 free insurance coverage. Orders shipped by UPS Ground will have up to $100 free insurance coverage. To get coverage for any higher amounts will require our 'in house' insurance for 5% of the model cost on your order which is an option during checkout.
Lost Orders - Foreign - Only orders that are insured will be approved for refund, for the model cost only, once 30 days have passed without the order arriving to the shipping address. Neither the postage fee nor insurance fee will be refunded. Risk of Loss: All items purchased from Top Flight Models / JetwayModels.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier except in the cases that the order was insured via the check box on our website shopping cart.
Order Cancellation / Model Return -If you choose to cancel $80 or more worth of models then there will be a 15% cancellation fee deducted from any refund due. If you chose to substitute the cancelled model(s) with another item then the deposit will switch to the substitute item(s) with zero cancellation fee.
If you decide that you do not want part (or all) of an order that you received from us, then please send it back by using the same shipping method and packaging that you received it. The total amount of the returned items can be used either as store credit here or refunded, minus a 15% restocking fee. The returned item(s) must be shipped from your location no more than 4 weeks from the date that you recieved the shipment from us, and arrive in the same condition that they were in when shipped from here to you. After 4 weeks any model that you do not want will be considered 'preowned' at which time I can offer to buy the model back from you at 30% below regular retail price.
